All businesses, especially startups, are constantly looking for ways to improve. Whether they’re refining established processes or innovating brand new products and services, everyone is looking to improve. Here are a few things that you can implement to improve your workings from the inside.
- Collect feedback from everyone.
While customer feedback is important, it’s only one part of the puzzle. You need to make sure that you’re also gathering feedback from your employees. Even your entry-level employees and interns have things to say, and they may be things that are vital to job satisfaction. Maybe the software they’re using is buggy and they have a better alternative. Maybe clients are reacting negatively to a particular line in the customer service script. Unless you’re the one doing the job, it can be difficult to understand the intricacies of the job’s tasks, and thus it’s difficult to understand how the job can be improved. Feedback is underestimated in just how much it can influence business improvement.
- Automate what you can.
You can talk all you want about robots taking over the world, but the fact of the matter is that automated programs are flexible and incredibly reliable. There are great tools out there like Zapier that can help you automate various aspects of your business, from scheduling appointments to filling out entire proposals. Things are being done more efficiently thanks to programs that can get everything done in the click of a button. Automation may require a lot of upfront work, but the time and cost it saves later on makes it a good investment to improve your business. Just make sure to leave any creative work to the humans. Robots aren’t too good at that yet.
- Make it easy to communicate.
Plenty of businesses fall apart from the inside, and that is mostly due to the lack of streamlined communication. Having easily accessible communication networks will ensure that everyone is in the know at all times. Did this project get cancelled? Let’s make sure everyone who was working on it is aware. Another benefit of streamlined communication is how empowering it is for employees. Maybe someone has a great idea for implementing a new program? The communication network makes it easy for them to share their idea and receive feedback from their co-workers and supervisors. Most networks also allow for archiving so chat logs can be easily accessed for quick reference. One popular and free communication application is Slack, which was actually used by NASA for the Mars rover mission.
Written by Juan Juy, Vice President of SphereHero